Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of aureumhealth's AI catalog and governance control plane platform ("Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization.

Service Description

aureumhealth provides an AI governance control plane that enables enterprises to:

• Maintain a comprehensive catalog of AI assets across their organization
• Enforce governance policies through approval workflows and environment controls
• Monitor AI performance, drift, and operational metrics
• Generate immutable audit evidence for compliance and regulatory requirements
• Manage AI costs, explainability, and security controls

Account Registration and Security

Registration

To use our Services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

Security

• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access or security breach
• Use strong passwords and enable multi-factor authentication
• Do not share credentials or allow unauthorized access to your account

Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You will not:

• Violate any applicable laws, regulations, or third-party rights
• Use the Services to transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble the Services
• Interfere with or disrupt the Services or servers
• Remove, obscure, or alter any proprietary notices
• Use the Services to compete with aureumhealth or build similar products
• Share, resell, or sublicense access to the Services without authorization
• Use automated systems to access the Services except as permitted by us

Customer Data

Ownership

You retain all rights to the data you upload or input into the Services ("Customer Data"). You grant us a limited license to use Customer Data solely to provide and improve the Services.

Your Responsibilities

• You are responsible for the accuracy, legality, and quality of Customer Data
• You must have necessary rights and consents to use and share Customer Data
• You will not upload data that violates laws, regulations, or third-party rights
• You are responsible for maintaining backups of Customer Data

Data Protection

We implement appropriate technical and organizational measures to protect Customer Data. For healthcare customers, we maintain HIPAA compliance and execute Business Associate Agreements (BAAs) as required.

Fees and Payment

• Fees are based on your selected subscription plan and usage
• All fees are non-refundable except as required by law
• Payment is due as specified in your subscription agreement
• We may suspend Services for non-payment after notice
• Price changes require 30 days' advance notice
• You are responsible for all taxes except those based on our income

Intellectual Property

Our IP

aureumhealth and its licensors own all rights, title, and interest in the Services, including all intellectual property rights. These Terms do not grant you any ownership rights.

Feedback

If you provide feedback or suggestions about the Services, we may use them without obligation or compensation to you.

Service Level and Support

Availability

We strive to maintain 99.9% uptime for production Services, as detailed in our Service Level Agreement (SLA). Scheduled maintenance windows are communicated in advance.

Support

Support is provided based on your subscription tier. Enterprise customers receive priority support with defined response times.

Warranties and Disclaimers

Our Warranties

We warrant that the Services will perform substantially in accordance with our documentation under normal use.

Disclaimers

Limitation of Liability

Indemnification

You agree to indemnify and hold aureumhealth harmless from claims arising from: (a) your use of the Services; (b) your Customer Data; (c) your violation of these Terms; or (d) your violation of any third-party rights.

Term and Termination

Term

These Terms remain in effect while you use the Services. Subscriptions renew automatically unless cancelled.

Termination by You

You may terminate your account at any time through your account settings or by contacting us. Termination does not entitle you to a refund.

Termination by Us

We may suspend or terminate your access if you violate these Terms, fail to pay fees, or for any reason with 30 days' notice.

Effect of Termination

• Your right to use the Services immediately ceases
• You may export Customer Data for 30 days after termination
• We may delete Customer Data after the retention period
• Provisions that should survive (liability, indemnification) remain in effect

Changes to Terms

We may modify these Terms from time to time. Material changes will be communicated via email or in-platform notification at least 30 days before taking effect. Continued use after changes constitutes acceptance. If you disagree, you may terminate your account.

Governing Law and Disputes

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Dispute Resolution

Before filing a claim, you agree to contact us to attempt informal resolution. If unresolved, disputes will be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules.

Class Action Waiver

You agree to resolve disputes individually, not as part of a class action or consolidated proceeding.

General Provisions

• Entire Agreement: These Terms, along with your subscription agreement and our Privacy Policy, constitute the entire agreement
• Assignment: You may not assign these Terms without our consent. We may assign them with notice.
• Severability: If any provision is unenforceable, it will be modified to the minimum extent necessary
• Waiver: Failure to enforce any provision does not waive our right to do so later
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our control
• Export Compliance: You agree to comply with all applicable export laws and regulations

Contact Information

For questions about these Terms, contact us: